At Maison Royale, your privacy is important to us. We are committed to protecting your personal information and ensuring a secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase our products.
By accessing or using our website, you agree to the terms of this Privacy Policy.
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Information We Collect
When you use our website, we may collect the following information:
- Full Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (processed securely through trusted payment providers)
- Order History
- Account Information
- Device Information (IP Address, Browser, Device Type)
- Website Usage Data
- Communications with our Customer Support Team
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How We Collect Your Information
We collect information:
- When you place an order
- When you create an account
- When you subscribe to our newsletter
- When you contact our support team
- Through cookies and similar technologies
- Through trusted third-party service providers
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How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Verify and process payments
- Arrange shipping and delivery
- Provide customer support
- Send order confirmations and tracking updates
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional emails (only if you have subscribed)
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Payment Security
Your payment security is our priority.
All payments are processed through secure, encrypted third-party payment gateways.
Maison Royale never stores your complete credit or debit card details on our servers.
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Cookies
We use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Keep your shopping cart active
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings, although some website features may not function correctly.
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Sharing Your Information
We only share your information when necessary with trusted third parties, including:
- Payment Processing Providers
- Shipping & Courier Partners
- Website Hosting & Technical Service Providers
- Fraud Prevention Services
- Legal Authorities when required by law
Maison Royale does not sell, rent, or trade your personal information to third parties.
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Data Security
We use industry-standard security measures to protect your information, including:
- SSL Encryption
- Secure Servers
- Restricted Data Access
- Secure Payment Processing
- Fraud Detection Systems
While we take every reasonable precaution, no internet transmission or storage system is completely secure.
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Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our policies
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Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Request a copy of your personal data
- Withdraw consent for marketing communications
- Object to certain processing activities
To exercise any of these rights, please contact us using the details below.
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Marketing Communications
If you subscribe to receive updates from Maison Royale, we may send you promotional emails about new arrivals, exclusive offers, and special events.
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.
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Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.
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Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page with the revised Last Updated date.
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Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Maison Royale
Customer Support Email:
maisonroyaleofficial.in@gmail.com
We aim to respond to all enquiries within 24–48 business hours.
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Maison Royale is committed to protecting your privacy and maintaining the highest standards of security, transparency, and customer trust. Your confidence in us is as valuable as the timepieces we offer.